HELP FILE

GoToMyPC users can set an additional layer of security based on a 2-step verification method. The 2-step verification method is based on something you know (e.g., a password) and something you have (e.g., a code sent via text message), providing a more robust level of user authentication.

To use the 2-step verification method, users are prompted to enter a code sent via the LastPass authenticator app after they enter their GoToMyPC account password. We strongly suggest using the LastPass authentication method, however, you can also use an alternative verification method.

Setting up 2-step verification

Recommended setup

  1. Log in to your GoToMyPC account.
  2. Choose My Account from the left navigation and select Security Settings.
  3. Enable the Approve with one tap on smartphone (recommended) radio button
  4. Click Go and set up your device in the LogMeIn LastPass Authenticator app.
  5. Click Next.
  6. When prompted, scan the QR code displayed in your computer's web browser with the camera of your mobile device.
  7. When prompted set up your backup method by adding your mobile phone number to the process.
  8. Enter the security code you received in the text message into the box on your computer screen.
  9. Click Activate.
  10. Your 2-step verification setup is now complete.
    Note: After 2-step verification is applied to your account, the next time you log in to GoToMyPC, the first page you see will be the 2-step verification page. You will be prompted to approve your login request in the LastPass Authenticator app.

Alternative setup

  1. Log in to your GoToMyPC account.
  2. Choose My Account from the left navigation and select Security Settings.
  3. Select the Get One-time security code as text message on mobile radio button.
  4. Select your country from the drop-down menu and enter your mobile phone number.
  5. Choose your method of verification and click Verify.
  6. The unique code is sent as:
    • a text message to your mobile phone.
    • a call is made to your mobile phone and an audio recording of the code is played to you on call.
  7. Back on the Verify Your Phone page, enter the code, and click Verify to enable 2-step verification.
  8. Your 2-step verification setup is now complete.

Note: If you log in from a mobile device and not from the website you must be using the latest app version, once you have enabled LastPass Authentication method.