How do I reset my account password?

Your account password is what you use to log in to the GoToMyPC website. If you need to create a new account password, you can follow these steps:

  1. Find Forgot Your Password? at the bottom of the Secure Login page or go to the Forgot Password page.
  2. Enter the email address that was used to create your account and click Continue. You will receive a "GoToMyPC Password Support" email with instructions for creating a new password. An email will also be sent to your alternate email address, if there are any saved in your account. Note: If the email account is accessible only from the host computer you are trying to connect to, you will need to be physically present at the host computer. If this is not possible, please contact Global Customer Support.
  3. Open the email and click the given link to reset your password. Please note that each time you request a new account password, the previous password link becomes invalid. If you entered your email multiple times, you will receive multiple emails from GoToMyPC. In order to reset your account password properly, you must use the link provided in the most recent email from gotocustomercare@care.gotomypc.com. Note: If you did not receive an email, please check your Spam/Junk folder.
  4. From the Create your new password page, you can enter your new account password and select Continue.

Note: New password requirements include 8-12 characters, at least one number (from 0-9), at least one upper case character (A-Z), at least one lowercase character (a-z), and at least one special character (!'#$%&, etc.). For maximum security, you cannot reuse the last 5 passwords on your GoToMyPC account.