HELP FILE

General FAQs

Review a list of frequently asked GoToMyPC questions.

Can multiple accounts be set up on one host computer?

No. If a computer is already registered to one account as a host and another user wants to add that same computer as a host onto their account, the first account will be overridden. In other words, the most recent user who added that computer to their account will have sole access.

I have two computers under my GoToMyPC account. Can I access both my computers at the same time?

Yes. To do this, wait for a connection to be established on one computer and then go back to the My Computers page and connect to the other computer. Note that you may experience an increased lag time due to the multiple connections.

What's the difference between my account password and my access code?

Your account password enables you to log in at www.GoToMyPC.com. This is useful for changing settings or other account management preferences. Your access code is the password that lets you access your host Mac or PC remotely. You are prompted to enter your access code after you've logged in to your account.

The two are kept separate for security reasons; if someone found your account password, they would still be unable to access your desktop remotely without your access code. If you routinely access the same host computer from the same secure client, you can save time and bypass the account password with the Desktop Shortcut feature.

What's the difference between a host and client computer?

Your host is the computer that you're connecting to remotely. It is called the host computer because it is the PC or Mac that is hosting the actual GoToMyPC program. The client computer is the PC or Mac that you are sitting in front of to remotely access the host. It is called the client computer because it runs a GoToMyPC client downloadable file from the web rather than the program itself.

What are my subscription options once my GoToMyPC personal plan expires?

You can manage your GoToMyPC subscription online and pre-select what happens to your account when your current plan expires. To modify your selection, log in to your account at www.GoToMyPC.com and select My Account from the top-left-navigation menu. Next, select Billing Info and then scroll down to Subscription Options. From here you can select whether the account should be renewed or canceled at the end of your current plan.

Can I cancel my GoToMyPC personal account online?

Yes. To cancel your service, please log in to your account at www.GoToMyPC.com. Select My Account and update your subscription options on the Billing Info page.

Because GoToMyPC is a pre-paid service, your service will continue until the end of your current paid subscription period. At that time, your plan will be discontinued and will not renew again. Depending on the timing of your credit card billing cycle, your final charge may appear on your next statement. There are no refunds for service. Your plan will continue until its normal end date. Log in to review the active dates of service for your account.

How do I install GoToMyPC on my new computer and take it off the old one?

To free up your GoToMyPC seat, do the following:

  1. Log in to your account at www.GoToMyPC.com.
  2. On the My Computers page, click the Options link next to the host computer you wish to remove.
  3. Click Delete.
  4. Go to your old host computer and uninstall GoToMyPC.
  5. Log in to your account from your new computer and install GoToMyPC.

Please see Move a Host Computer for more information.

My company has the Shared Access feature enabled. Can I delete my host PC if it's shared with another user?

No. Your administrator must remove all shared-access users before you can delete the host PC from your account.

Is there a way to stop GoToMyPC from automatically launching?

Right-click the  icon in the system tray and choose Preferences. Under the Host tab, uncheck Automatically and then click OK.

Can GoToMyPC run without having the GoToMyPC icon active in the system tray?

No. GoToMyPC must be running for you to access the host computer.