Firewalls are a popular and effective security option designed to block unauthorized outgoing and incoming communications with your computer.
Some firewalls require additional steps to authorize trusted applications like GoToMyPC. If you have a firewall and are experiencing connection difficulties, follow the instructions below to reconfigure firewall.
To configure a firewall on the host computer
Configuring your firewall for GoToMyPC generally requires two steps:
Step 1: Grant permission in your firewall program
When you first install GoToMyPC on your host computer, GoToMyPC attempts a secure connection with the GoToMyPC communication servers. This connection process could trigger firewall alerts that will prompt you for action.
- If you receive a firewall alert, select the check box to Remember this answer each time I use this program.
- Click Yes to enable GoToMyPC to access the Internet.
If your firewall does not automatically ask to allow GoToMyPC to access the Internet, you may have to enable it manually.
Step 2: Navigate and accept the GoToMyPC components
Firewalls and Client Computers
- Please see the Firewalls and Client Computers section for details.
Update your security software
If you are using an older or expired security software, we recommend that you update it with the most recent version from its manufacturer. Even if a security program expires, its firewall component may still be active and could still cause GoToMyPC connection failures. If your security or firewall program has expired, we recommend either renewing the license so that you may configure its firewall or uninstall it and utilize a different security or firewall solution.
GoToMyPC periodically releases updates for both host and client software. You may need to update your security software to the appropriate version provided by your manufacturer in order for it to recognize newer versions of the GoToMyPC software.