TROUBLESHOOTING

Unable to re-open saved Emails on Desktop with the GoToMeeting Outlook Plugin installed

Issue

  • Unable to re-open saved Emails on Desktop with the GoToMeeting Outlook Plugin installed
  • After you open the saved email once and close, subsequent attempts will show the error msg:
  • 'Cannot open file <path/filename>.msg. The file may not exist, you may not have permissions to open it, or it may be open in another program. Right click the folder that contains the file, and then click Properties to check your permissions for the folder.'

Objective

Environment

  • Windows
  • Microsoft Outlook
  • GoToMeeting Outlook Plugin
  • Saved emails on your desktop

Procedure

Answer

Cause

Under investigation

Resolution

Workaround :

  1. Disable the GoToMeeting Outlook Plugin

Additional Information

An Engineering ticket has been filed. No ETA at this time.