TROUBLESHOOTING

Outlook plugin stopped working

Issue

The GoToMeeting plugin does nothing when I click it in my Outlook Calendar.

Objective

Environment

  • GoToMeeting
  • Windows7
  • Outlook

Procedure

Answer

Cause

Resolution

  1. Right click GoToMeeting icon in system tray
  2. Select Quit
  3. Answer Yes to are you sure?
  4. Click Windows Start
  5. Click Control Panel
  6. Select Programs (or Programs and Features)
  7. Right click GoToMeeting
  8. Click Uninstall (or Change)
  9. Log in at www.gotomeeting.com
  10. Start a meeting to reinstall the software

Additional Information