TROUBLESHOOTING

Outlook Plugin Setup Flashes and Closes Without Error Message

Issue

The setup.exe installer flashes and closes without any error messaging when attempting to install GoToMeeting for Outlook or OpenVoice for Outlook.

Objective

Environment

  • Windows
  • GoToMeeting for Outlook
  • OpenVoice for Outlook

Procedure

Answer

Cause

Microsoft Visual Studio 2010 Tools for Office (VSTO) is incorrectly installed or corrupt.

Resolution

Repair the Microsoft Visual Studio 2010 Tools for Office (VSTO) Package

  1. Open Control Panel
  2. Open Programs and Features
  3. Click Microsoft Visual Studio 2010 Tools for Office
  4. Click Uninstall
  5. Select Repair
  6. Click Next
Once the process finishes, you should now be able to install the plugin with setup.exe again.
If the issue persists, you may need to remove the Microsoft Visual Studio 2010 Tools for Office package and install again.
External Link: Download Visual Studio 2010 Tools for Office Runtime

Additional Information

Installing the Microsoft Visual Studio 2010 Tools for Office package again when it is already installed will not correct the problem. Only removing or repairing the installation from Programs and Features will resolve this issue.