TROUBLESHOOTING

Outlook Plug-in cannot be enabled

Issue

Unable to enable plugin

Objective

Environment

GoToMeeting

Procedure

Answer

Cause

Resolution

  1. Click Start
  2. Search Regedit
  3. Click Regedit to open
  4. Navigate to following folder: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Resiliency
  5. Click on Disabled items
  6. Delete all keys
  7. Close Outlook
  8. Upon reopening Plug-in should be enabled

Additional Information