TROUBLESHOOTING

No audio information appears in email invitation with default audio enabled

Issue

  • Email invitation is missing audio information
  • Default audio is enabled in the account
  • Audio Pane in the Control Panel shows, 'GoToMeeting is experiencing audio difficulties.'
  • Special character(s) are in the Meeting Subject
  • Unable to edit online
  • Unable to edit from software receive an 'Unexpected Error'message
  • Greyed out audio options on control panel

Objective

Environment

GoToMeeting

Procedure

Answer

Cause

There's a < and/or > in the Meeting Subject

Resolution

Remove and reschedule with no special characters in the title.

Additional Information

When scheduling a meeting from the post login page, an error message will be seen to not use <, > , or &.