TROUBLESHOOTING

Attendee list is showing the wrong name on a Mac

Issue

Attendee shows up as incorrect name and email address on the attendee list.

Objective

Environment

  • GoToMeeting
  • Mac OSX
  • MacOS

Procedure

Answer

Cause

The wrong session identity information has been saved in the GoToMeeting software

Resolution

  1. Double click the GoToMeeting icon
  2. Click GoToMeeting located on the top left corner of your screen (by the Apple icon)
  3. Select Preferences from the menu
  4. In the General Category, deselect Remember me on this computer
  5. In the General Category, deselect Always show my name and email like this

Additional Information

For instructions on adjusting this preference on a Windows computer, click here