TROUBLESHOOTING

Meeting disappeared from post login page after seeing the window, 'Meeting ID invalid'

Issue

  • Tries to start a GoToMeeting session, and the GoToMeeting window appears stating 'The Meeting ID is invalid. The Meeting ID is either expired or deleted'
  • Meeting then disappears from Post Login Page and My Meetings window in the software

Objective

Environment

GoToMeeting

Procedure

Answer

Cause

You're trying to start a Scheduled Meeting where the scheduled end time has past.

Resolution

Please reschedule and/or edit any existing Scheduled Meetings to be Recurring Meetings so they don't expire.

Additional Information