TROUBLESHOOTING

iPhone Attendees get dismissed when GoToMeeting is left running in the background

Issue

  • iPhone attendees who choose to dial into Audio and leave the GoToMeeting app running in the background can be dismissed if they do not return to the GoToMeeting app
  • Dismissal time range is anywhere between 3 to 10 minutes

Objective

Environment

  • iPhone/iOS
  • GoToMeeting app
  • Dial In Audio

Procedure

Answer

Cause

This timeout is not in GoToMeeting's control. If the user is not connected to VoIP and the app is in the background, the OS can kill the GoToMeeting app at any time. We have seen this after as little as after 2 or 3 minutes or as long as 10 minutes but it is usually to free up resources.

Resolution

1. Use VoIP as your audio option
or
2. Do not leave GoToMeeting running in the background while in a GoToMeeting session

Additional Information

We are working to improve the ability for the app to re-join to make this experience easier for a user.