TROUBLESHOOTING

Invites generated from the GoToMeeting software not showing the Preferred Country phone number

Issue

Invites generated from the GoToMeeting software not showing the Preferred Country phone number if additional phone numbers are added to the session.

Objective

Environment

  • GoToMeeting v5742
  • GoToMeeting v5808
  • Windows

Procedure

Answer

Cause

Under Investigation

Resolution

Workaround :

  • Generate the invite for the meeting from your GoToMeeting post login page. OR,
  • Set GoToMeeting build back to 5636

Additional Information

The Preferred number appears in the software generated invites, if no additional countries are added to the session.