TROUBLESHOOTING

GoToMeeting End Point software does not re-start after re-booting computer

Issue

The endpoint software (icon in System Tray) does not re-start after rebooting a Windows computer.

Objective

Environment

  • GoToMeeting
  • Windows 10

Procedure

Answer

Cause

Resolution

  1. Uninstall GoToMeeting and the Citrix Online Launcher or GoTo Opener
  2. Reboot the computer
  3. Login at www.gotomeeting.com
  4. Start a meeting or Meet Now
  5. Once download is completed, right click and Run as administrator
  6. Enter Administrator password, if necessary

Additional Information