TROUBLESHOOTING

Error: "Unable to establish connection.." when clicking my GoToMeeting desktop icon

Issue

"Unable to establish a connection.." error message when clicking the GoToMeeting desktop icon in Windows.

Objective

Environment

  • GoToMeeting
  • Windows

Procedure

Answer

Cause

Resolution

  1. Uninstall GoToMeeting via control panel
  2. Log in at www.gotomeeting.com
  3. Start any meeting from your My Meetings pag

Additional Information