Error: "This conference room number is no longer active, please contact your account administrator with any questions. Code 5"
- Unable to join audio conference
- Error: "This conference room number is no longer active, please contact your account administrator with any questions. Code 5" after entering conference room ID (OV) or access code (G2M)
You will receive this message if your organizer account has expired or been suspended by your company administrator
Your account is expired and needs to be reactivated/re-purchased
Please contact your company administrator to have them re-enable your account to gain access to your OpenVoice conference room. Our customer care team cannot re-activate suspended users, only the company administrator can do this.
For more information on managing the Admin Center please see our help video: http://support.citrixonline.com/en_US/OpenVoice/video/OV00002