Issue

• GoToMeeting trial created with an email with a '+' in it
• Attempts to buy GoToWebinar using same trial account email address directly from www.gotowebinar.com
• Error: There was an error processing your purchase.  Please correct your billing info'
• Credit card information valid

Environment

• GoToMeeting trial accounts with a '+' in the email address

Cause

The + in the email address is not getting read correctly

Resolution

Purchase the additional plan after logging into your account, instead of from the product landing page.

Additional Information

A fix for this issue will be coming in the next few months. No determined ETA at this time.