TROUBLESHOOTING

Error: "An unexpected error has occured, please try again" when starting or joining a meeting

Issue

When starting/joining a meeting from desktop icon or website getting an error message.

Objective

Environment

  • GoToMeeting
  • Windows

Procedure

Answer

Cause

Resolution

Uninstall GoToMeeting:

  1. Click Start
  2. Click Control Panel
  3. Click Programs and Features
  4. Click GoToMeeting
  5. Click Uninstall/Change

Log into your account at www.GoToMeeting.com and try to start your meeting again.

Additional Information