TROUBLESHOOTING

Built-in Facetime WebCam Not Working for Late 2016 Macbook Pro

Issue

Built-in Facetime webcam does not work with GoToMeeting on Late 2016 Macbook Pro computers. Built-in Facetime camera works normally with other websites and applications.

Objective

Environment

  • Late 2016 Macbook Pro
  • GoToMeeting

Procedure

Answer

Cause

Resolution

Only known workaroudn is to use external webcam. Fix will be rolled out with GTM v8.0 release.

Additional Information