TROUBLESHOOTING

An unexpected error has occurred" when clicking 'Meet Now'

Issue

When logging into webiste and click on Meet Now - getting an error: "An unexpected error has occurred."

User-added image

Objective

Environment

  • GoToMeeting

Procedure

Answer

Cause

Resolution

  1. Log into www.gotomeeting.com
  2. Click on Settings
  3. Click on Use My Own Conference Call
  4. Enter any phone number
  5. Save
  6. Start a Meet Now
  7. Click on Settings
  8. Click on Use GoToMeeting Audio
  9. Choose VoIP and/or Telephone
  10. Add Countries
  11. Save
  12. Start a Meet Now

Additional Information