QUESTION AND ANSWER

Why is the Record button grayed out?

Issue

Objective

Environment

GoToWebinar
GoToMeeting
GoToTraining

Procedure

Answer

The default setting for the recording feature requires that an audio source is connected. If you have set the session to be Computer Audio but do not have a microphone and speakers plugged in (or working) you will need to switch to Telephone audio.

Cause

Resolution

Additional Information