QUESTION AND ANSWER

Why can't I see the Organizer or Attendee webcams?

Issue

Objective

Environment

GoToMeeting
GoToWebinar
GoToTraining
Windows

Procedure

Answer

Please make sure the software is not minimized otherwise firewalls and security software can block the webcam view. The feed is configured via UDP port 1853 and unblocking this port in your security software should resolve the situation.

Cause

Resolution

Additional Information