QUESTION AND ANSWER

Why am I being charged 1 cent per minute to dial in to a conference number?

Issue

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • OpenVoice
  • PSTN Audio

Procedure

Answer

Telephone providers such as T-Mobile, Google Voice and Magic Jack are currently indicating that calls to LogMeIn conference numbers will incur a charge of 1 cent per minute for the call.
 

Cause

Resolution

Additional Information

Note: This has been resolved with T-Mobile callers and should no longer occur for these callers. Please re-test, if the issue persists please report new instances to our customer care team.