QUESTION AND ANSWER

I Changed My Account Email Address And Now Cannot Log In

Issue

Objective

Environment

  • GoToWebinar
  • GoToMeeting
  • GoToTraining
  • GoToMyPC
  • GoToAssist RemoteSupport
  • OpenVoice

Procedure

Answer

If you made an edit to your previously working email and now you are not able to log in or receive a forgot-password email there maybe a typo in the new email. You will need to call our support team to confirm your identity and locate the correct account login.

Cause

Resolution

Additional Information