HOW TO

Remove Seat From A User And Reassign To Another

Issue

Objective

How to remove a seat and add someone new on an account with multiple seats.

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • OpenVoice
  • Admin Center

Procedure

  1. In admin center select Manage Users 
  2. Click on the name of the person you want to remove the seat from
  3. Under Products select Edit 
  4. Deselect product by un-checking the marked box
  5. Save
  6. Select Add Users
  7. Add contact information (name and email address)
  8. Select product assignment
  9. Save

Answer

Cause

Resolution

Additional Information