HOW TO

How To Find The Attendee Capacity For A Contract Account

Issue

Objective

How to determine attendee capacity for specific Organizers.

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

If an Organizer or Administrator is confused by their participant capacity per GoTo broadcast, there a few options available:

  1. Host a new meeting/webinar/training, and note the Attendee pane showing the current number of Attendees out of the Max Number of Attendees.
  2. Organizers may check their email for the GoTo activation or service assignment email notification.
  3. Organizers may ask their company administrator for an update on their services assigned.
  4. Customer Care can use the internal admin pass-through, and look up the user by email to see exactly which services are assigned.

Answer

Cause

Resolution

Additional Information