HOW TO

How to Enable/Disable the Web App

Issue

Objective

If you would like your attendees to be able to join your sessions using the browser-based  Web App, then you'll need to enable it in your account's settings. If you disable the Web App attendees will only be able to join from the desktop app or their mobile devices. Once it is enabled, all attendees who do not have the desktop app or the  GoTo Opener application installed on their computer will automatically join sessions via the Web App.

Environment

  • GoToMeeting
  • Chrome

Procedure

  1. Log in to your account
  2. Click Settings on the top left navigation
  3. In the under When attendees join, check or un-check the New attendees using Chrome will join from the Web App check box
  4. Click Save when finished

Note: Any change to this setting will affect all sessions, including those that have already been scheduled or are currently in session

User-added image

Answer

Cause

Resolution

Additional Information

Web App Limitations:
Attendees cannot take control of the presenter's mouse and keyboard.
Attendees cannot use drawing tools.