HOW TO

How do I purchase a GoToMeeting plan before the end of my trial?

Issue

Objective

How to purchase a premium plan before the end of the trial

Environment

  • GoToMeeting
  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

  1. Please contact Customer Care , so we can first cancel your trial
  2. Log into your account via www.gotomeeting.com , www.gotowebinar.com or www.gototraining.com
  3. Click on Subscribe Now
  4. Select which plan suits your needs
  5. Follow the steps to customize your subscription

Answer

Cause

Resolution

Additional Information

By default the trial plans are set to roll into the paid plan you select at the conclusion of the trial period. If you would like to switch to a paid plan early, cancelling the trial is required. Customer Care can assist with this step.