HOW TO

How can I reset an organizers password?

Issue

Objective

GoToMeeting administrator wants to reset/change an organizer's password via the Admin Center

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Administrators do not have the ability to directly reset an organizers passwords and will have to use the Forgot your password option at the sign in page.
How to send an organizer a password reset email:

  1. Go to www.gotomeeting.com and click the Sign In link on the top right of the screen.
  2. Click the Forgot your Password? link
  3. Enter the organizers email address then click Submit .
  4. Instruct the organizer to open the email titled GoToMeeting Password help and follow the steps provided to reset their password.

Answer

Cause

Resolution

Additional Information