HELP FILE

Why do I get a "could not connect" error when I try to join a session?

We're sorry to hear that! There may be a few different things blocking your connection to GoToMeeting.

Are you connected to the internet?

We know, we know... silly question. But just for the sake of being thorough, go ahead and double check for us. Is your internet connection up and running?

Do you have a firewall?

Many people use personal firewall software like McAfee, Norton or Windows Firewall to block unwanted viruses. Since these programs work by blocking unknown applications from being downloaded onto your computer, it's possible that your firewall software is blocking the download of GoToMeeting.

See How do I configure GoToMeeting to work with firewalls? for more information.

Related

How to Join a Meeting

Join Help and FAQs

I can't join my session

Why isn't the download working?

What are the system requirements for using the desktop app?

What are the system requirements for using the Web App?

Which method will I use to join my session?

Why can I see the presentation but not hear the audio?

Do I need an account to join a session as an attendee?

How do I configure GoToMeeting to work with firewalls?