HELP FILE

Why am I getting an "Insufficient Permissions" error message?

When you configure your Active Directory v2 settings, you are prompted to log in with your LogMeIn admin account, which is required to also have an Organization Admin role. If you are encountering an "Insufficient Permissions" error message when authenticating your LogMeIn admin account, it means the admin account you are using is not also an Organization Admin.

This means that the LogMeIn account must have an admin role in the following 2 places:

1. In the Admin Center:

2. In the Organization Center:

To resolve this issue, you can do either of the following:

  • Sign in using an existing LogMeIn admin account that already has an Organization Admin role.
  • Contact your LogMeIn account admin to request that your account be additionally provisioned with an Organization Admin role.

Once you have a LogMeIn account with an Organization Admin role, you can return to Step #4 in the "Set Connections" section of Configuring the Active Directory Connector v2.