HELP FILE

What's New on the Support Site

We're constantly working to improve our help documentation. Below you can see what we've changed and added!

Published Aug. 1, 2017

Updated articles:

Published Jul. 11, 2017

NEW!
Updated articles:

Published Jun. 8, 2017

NEW!
Updated articles:

Published May. 22, 2017

NEW!

Salesforce Integration:

Published Apr. 27, 2017

Published Mar. 15, 2017

Updated articles: 

Published Feb. 22, 2017

NEW!
Updated articles:
Renames only:

Published Dec. 21, 2016

New GoTo Conference content:

New Why do I see an "invalid meeting ID" error message?

New What is my meeting ID?

Updated System Requirements for Organizers

  • Hosting from Android was missing; note on Android OS 5.0 added

New Why didn't my session record? & Updates to Locate Recording Files (TECHDOC-6401)

New Share Your Webcam (Android)

Updates to Invite Others to Join (Desktop App)

Updates to Schedule from the Desktop App

Published Nov. 15, 2016

"Call Me" content:

Updated Set Default Audio Options

Updated Learn more about "paid subscription plan only" features

Updated Provide Toll-Free Phone Numbers (OpenVoice Integrated)

Updated OpenVoice Integrated (Toll-Free Audio) FAQs

Published Nov. 11, 2016

"Call Me" content:

New Feature Overview: Call Me

New Connect to Audio using Call Me

New Upgrade now to get Call Me (hidden)

New Call Me is now available on your account! (hidden)

New Call Me is now enabled on your account! (hidden)

New Call Me is now enabled on your account! (hidden)

New Why don't I have "Call Me"?

Updated Available Audio Modes

Updated Connect to Audio (Web App)

Updated Switch Audio Modes in Session

Published Nov. 3, 2016

Updates to Cancel Your Account (TECHDOC-6346)

Updates to Audio Help and FAQs

Updates to Join Meetings via Android (TECHDOC-6300)

Updates to Can I host two sessions simultaneously? & Can I schedule overlapping meetings? (TECHDOC-6076)

Updates to Become an Android Beta Tester for GoToMeeting

  • Added camera sharing info (TECHDOC-6305)

Updates to Steps for Installing on Windows

  • Updated new Launcher flow

Updates to Share Your Screen (Android)

  • Added screen sharing for meetings

Updates to Configure Default Meeting Settings, Join Sessions Muted & Mute and Unmute your Attendees

Updates to Cancel a Meeting

Updates to GoToMeeting App for Android FAQs

Updates to GoToMeeting App for iOS FAQs

Added videos to multiple articles (TECHDOC-6360)

Published Sept. 22, 2016

New Print a receipt (TECHDOC-6222)

Updates to Share Your Screen (Windows) & Share Your Webcam (Desktop App) (TECHDOC-6234)

Updates for new "Choose audio mode" window: (TECHDOC-6234)

Published Sept. 16, 2016

New GoToMeeting Insights (Beta) (hidden)

New How do I collect Web App logs? (TECHDOC-5762)

Published Sept. 6, 2016

New Become an Android Beta Tester for GoToMeeting (TECHDOC-6175)

Published Sept. 2, 2016

New Why do I hear beeping when I am in session? (TECHDOC-5403)

New (TECHDOC-5557)

Updates to Uninstall GoToMeeting (TECHDOC-5550)

Updates to Join Meetings via iOS & Schedule and Start Meetings via iOS

Updates to Explore First-Time User Resources

Updates to Share a Whiteboard (Mac) (TECHDOC-5143)

Published August 5, 2016

New Changes to System Requirements FAQs

New Scheduling FAQs: 

New Explore First-Time User Resources (TECHDOC-5763)

New Sign up for a free live training for GoToMeeting (TECHDOC-5763)

Published August 4, 2016

New What happens if my meeting runs over the scheduled time? (TECHDOC-5878)

New Can I start my meeting more than once? (TECHDOC-5879)

New Is it okay if I start my meeting by accident? (TECHDOC-588)

New Can I practice my meeting? (TECHDOC-5770)

New "Timezone" information (TECHDOC-5805)

Updated What does "Waiting for Organizer" mean?

Published July 26, 2016

New Feature Overview: Call Me (placeholder)

Added Mac "Unidentified caller" screen shots

Updates to About the Web App

  • Updated screenshot of personal meeting page example (TECHDOC-6061)

Published July 16, 2016

New Feature Overview: Unidentified Callers

Updates to View Unidentified Callers (Web App)

Updates to Manage Unidentified Callers (Desktop App) (TECHDOC-5856; -5351)

New Why does my attendee appear twice? (TECHDOC-5876)

Updates to Join Meetings via Android

  • Added info on joining password-protected meetings (TECHDOC-6025)

Updates to Manage Attendees (Desktop App)

  • Added into on sending an "unmute request" to self-muted attendees (TECHDOC-6025)

Updates to Invite Others to Join (Desktop App)

  • Updated video to GoToMeeting Quick Tip - Inviting Attendees (TECHDOC-5999)

Updates to Schedule from the Web

  • Added quick tip video on scheduling a meeting (TECHDOC-5999)

Updates to

  • Added quick tip video on scheduling recurring meetings (TECHDOC-5999)

Updates to Convert Session Recordings

  • Updated video to GoToMeeting Recordings Manager (TECHDOC-5999)

Updates to Manage Preferences for the Desktop App (Windows)

  • Updated video to GoToMeeting Quick Tip - Preferences (TECHDOC-5999)

Updates to Add a Custom Logo

  • Updated video to GoToMeeting - Adding a company logo (TECHDOC-5999)

Published Jun. 30, 2016

Updates to Invite Others to Join (Pre-Session), Invite Others to Join (Web App), & Invite Others to Join (Desktop App)

  • Updated invitation screen shot with new help link for first GoToMeeting attendees (TECHDOC-5964)

Updates to About the Web App & Web App Attendee Guide

  • Added info on improved chat notifications (TECHDOC-5964)

New How do I unsubscribe from your mailing lists?

  • Added info on unsubscribing and opting out of emails (TECHDOC-5921)

Updates to Why am I getting an "invalid email address or password" error message?

  • New "You might not have an account at all" section

Published Jun. 20, 2016

New Why am I getting an "invalid email address or password" error message?

Updates to GoToMeeting Insights (Beta) for Sales Calls (hidden)

  • Updated screen shots and content based on product changes

Updates to Report Audio Issues & Connect to Audio (Web App)

  • Added into on reporting issues from Web App (TECHDOC-5893)

Updates to Schedule and Start Meetings via iOSStart a Meeting Instantly

  • Added info on starting instant meetings via 3D Touch (TECHDOC-5922)

Updates to Change Presenter (Desktop App)

  • Updated screen shots for Mac attendees being promoted to presenter (TECHDOC-5931)

New Share a Whiteboard (Mac)

  • Added info on GoToMeeting Sightboard for Macs (TECHDOC-5931)

Updates to What is the maximum number of people who can attend my session?

  • Updated "Increase your participant limit" section (TECHDOC-5846)

New MSI, DMG files for v7.19.0 build 5102 and multi-build MSI covers through v7.17 b4911

  • Updated MSI and DMG articles (TEHCDOC5953)

New hidden Go Squared copyright article

  • Added new article and shortcut for About screen (TECHDOC-5954)

Published June 2, 2016

New Manage Webcam Views (Desktop App)

Updates to Schedule and Start Meetings via Android

  • Added new look and feel (TECHDOC-5687)

Updates to Join Meetings via Android

  • Added additional info on pre-session details and new look and feel (TECHDOC-5687)

Updates to Connect to Audio (Web App)

  • Added info on reporting audio issues (TECHDOC-5882)

New GoToMeeting Insights (Beta) for Sales Calls (hidden)

New BETA Terms of Service & Privacy Disclosure (hidden)

Added links to Get Ready for your First Session page

Published May 26, 2016

Updates to What is the difference between a one-time meeting and a recurring meeting? (includes title change)

Updates to

  • Added Mac screen shots

Updates to Download Now

  • Made "test session" more clear, rearranged content (TECHDOC-5797)

Updates to More download help

  • Rearranged content (TECHDOC-5765)

Updates to Why isn't the download working?

  • Rearranged content (TECHDOC-5765)

Published May 18, 2016

New Why didn't I get my "Reset Password" email?

Updates to Report Audio Issues

  • Screen shot updates (TECHDOC-5806)

Published May 11, 2016

Title change:

Test Your Network Settings (Windows)

  • Formerly "Find Your Optimal Connection Settings (Windows)"