HELP FILE

What are the system requirements for using the Web App?

In order for you to join sessions using the Web App, your computer must meet the following requirements. Note that Google Chrome or Mozilla Fiefox is required if you wish to host your meetings from the Web App.

Note: In order for attendees to join sessions using the Web App, the session organizer must have it enabled in their account settings.

Operating system Windows
Mac
Linux / Ubuntu
Google Chrome OS (Chromebook)
Web Browser Google Chrome v57 or later *
Internet Explorer 11 or later
Mozilla Firefox v52 or later
* Many features are only available when running Google Chrome or Mozilla Firefox, including hosting meetings, sharing webcams, and sharing screens. See Compare Join Methods for more details.
Internet connection 1 Mbps or better (broadband recommended)
3G connection or better (WiFi recommended for VoIP audio) for Chromebooks
Software GoToMeeting Pro Screensharing extension for Google Chrome (if Presenter)
Hardware Microphone and speakers (headset recommended**)
Webcam (to use HDFaces)

** Note: Most devices have built-in speakers, but you will get much better audio quality while using VoIP if you use a headset. You can also use your phone to dial in to the audio connection.

Related

Web App Help and FAQs

What is the Web App?

Can I join a session using the Web App?

Can I host a session using the Web App?

What audio is available in the Web App?

Can I opt to use the Web App instead of the desktop app?

What is the difference between the Web App and the desktop app?

Can I tell which attendees have joined with the Web App?

Is my account enabled to use the Web App?

Does the Web App work on mobile devices?

Is the Web App available to international customers?

What security does the Web App use?

Can I host meetings using Linux or Chromebook?

Can I record a session from the Web App?

How do I install the Web App?

What is the Web Viewer?