HELP FILE

What are the system requirements for using the Web App?

In order to join or host sessions online with the Web App, your computer and browsers must meet the following requirements:

Operating system Windows
Mac
Linux / Ubuntu
Google Chrome OS (Chromebook)
Web Browser Google Chrome v57 or later *
Internet Explorer 11 or later
Mozilla Firefox v52 or later
* Many features are only available when running Google Chrome or Mozilla Firefox, including hosting meetings, sharing webcams, and sharing screens. See Compare Join Methods for more details.
Internet connection 1 Mbps or better (broadband recommended)
3G connection or better (WiFi recommended for VoIP audio) for Chromebooks
Software GoToMeeting Pro Screensharing extension for Google Chrome (if Presenter)
Hardware Microphone and speakers (headset recommended**)
Webcam (to use HDFaces)

** Note: Most devices have built-in speakers, but you will get much better audio quality while using VoIP if you use a headset. You can also use your phone to dial in to the audio connection.

Related

How to Join a Meeting

Join Help and FAQs

I can't join my session

Why isn't the download working?

What are the system requirements for using the desktop app?

Which method will I use to join my session?

Why do I get a "could not connect" error when I try to join a session?

Why can I see the presentation but not hear the audio?

Do I need an account to join a session as an attendee?

How do I configure GoToMeeting to work with firewalls?