HELP FILE

Uninstall GoToMeeting

When you start or join a session, the installation package that is downloaded onto your computer includes the following components: GoToMeeting desktop application, the GoToMeeting and the Web Deployment browser plugin. We don't recommend uninstalling any of the components of the installation package if you frequently start or join sessions, because they enable you to get into session faster. However, if you need to uninstall GoToMeeting, there are a few options for doing so.

Applies to desktop app only ( learn more)

Uninstall manually (recommended)

Windows

In order to completely uninstall all components of GoToMeeting on Windows, you will need to complete 3 steps:

  1. Uninstall the desktop app: The process for uninstalling a desktop application from a computer varies depending on the computer's operating system. See your operating system's user manual for more information.
  2. Uninstall the GoTo Opener app: Follow the same process for uninstalling the GoTo Opener app as you did for uninstalling the desktop app.

Example (Windows 7): Go to Windows Start > Control Panel > Programs and Features. Right-click GoToMeeting and select Uninstall > Yes.

Mac

In order to completely uninstall all components GoToMeeting on Mac, you will need to complete 2 steps:

1. Remove the desktop app from the Applications folder: Open Finder > click Applications > right-click on GoToMeeting > select Move to Trash or drag to the Trash icon.

2. Empty trash: Right-click on the Trash icon in the menu bar > select Empty Trash or open the Trash > select Empty.

Note: If the app re-installs itself automatically, you have to disable automatic updates. To disable automatic updates, you can open the GoToMeeting app >select GoToMeeting in the toolbar > select Preferences > Updates > uncheck Automatically install updates (recommended).

Uninstall via MSI (advanced) (Windows)

Domain administrators have the ability to automatically uninstall GoToMeeting from multiple users’ computers by configuring the Group Policy Object they used to install.

WARNING: This method is not recommended if installing to users or groups (as opposed to all computers on the network) because some remnants may remain after un-installation (e.g., registry keys, shortcuts on the users’ desktops and Start menu items). This may cause major side effects and impact future installations of GoToMeeting. The best way to uninstall GoToMeeting is to do it manually on each computer.

To uninstall via MSI, IT Admins can do the following:

1. Before uninstalling user assigned GoToMeeting with a Group Policy, check that the "Start Manually" option is enabled from the GoToMeeting user preferences – and not "Start automatically after I log in to Windows" (which may result in an incomplete uninstallation).

2. Go to GPO Properties.

3. Select the Deployment tab and select the "Uninstall this application when it falls out of the scope of management" check box.

Uninstall the GoTo Opener application (Windows)

When you start or join a session, the installation package that is downloaded onto your computer includes the following components: GoToMeeting desktop application, the GoToMeeting and the Web Deployment browser plugin. We don't recommend uninstalling any of the components of the installation package if you frequently start or join sessions, because they enable you to get into session faster. However, if you need to uninstall the GoTo Opener application (e.g., to do a clean re-install), you can following the directions below.

The process for uninstalling the desktop application from a computer varies depending on the computer's operating system. See your operating system's user manual for more information.

Example (Windows 7): Go to Windows Start > Control Panel > Programs and Features. Right-click GoTo Opener and select Uninstall > Yes.