HELP FILE

InRoom Link Troubleshooting & FAQs

Below are some quick fixes for any issues you may encounter.

 
Why is there audio echo or feedback?

Try disconnecting all but one device in a conference room(e.g., if there are two attendees joined from their laptops in the conference room in addition to the system attendee, disconnect the audio of the system attendee and one of the laptops).

 
Why is the call disconnecting or blocking meeting content (usually inbound media)?

Verify the system configuration is correct. Some firewalls have limited built-in H.323 support and may not work with our solution. Additionally, some firewalls have very low idle timeouts.

Remove the configuration and connect directly to InRoom Link using the join string in the meeting invite as there may be misconfigured gatekeepers.

Why can't I join from a Sony PCSA-MCG80?

When entering your join string (GoToMeeting video conferencing server##meeting ID string), remove one of the # character (e.g., 999.999.999.999#111222333) and rejoin the session.

Why can't I establish a call?

When using SIP, ensure that you have configured your SIP device with the TCP Transport Protocol.

Why is my video quality poor?

Ensure that the system is configured with an appropriate call rate (1024 or higher). If you have access to the system's administration page, monitor the statistics during a call.

 

Learn more

InRoom Link for Video Conference Endpoints

Supported InRoom Link Devices

Set Up Video Conference Endpoints for InRoom Link

Set up GoToMeeting for InRoom Link

Schedule a Meeting with InRoom Link

Join a Meeting as an InRoom Link Attendee

Diagnosing Video Conference System Problems

Whitelisting and Firewall Configuration