HELP FILE

Steps for Installing on Windows

Installing the full-featured GoToMeeting desktop app onto your computer allows you to get the most out of your meeting. Note that when you start or join a meeting, the GoToMeeting software download will begin automatically. If you are on a Mac computer, see Steps for Installing on Mac.

Downloading the desktop app is available on paid plans only. Learn more.

 

About the installation package

Once the desktop app is installed, you will be able to join and start future meetings more quickly by avoiding the extended download process. When you install GoToMeeting, you will download 3 of the software to your computer.

  • GoToMeeting desktop app – This is the main software that you use to join and start meetings.
  • GoToMeeting Installer.exe file – This file contains the app software and is downloaded from the browser page.
  • GoTo Opener – This is the "helper" application that launches you into active meetings.
 

Download the desktop app

  1. Make sure you are on a supported operating system by checking your system's compatibility automatically or viewing the system requirements.
  2. Click the Download button to get started.
  3. The GoToMeeting Installer.exe file will download onto your computer. If you've downloaded this file before, some or all of the next steps will be skipped. In this case, you can go straight to joining or starting a meeting from the desktop app.
  4. Depending on the web browser you're running, complete the GoToMeeting Installer.exe file download as follows.
    • Google Chrome – Click GoToMeeting Installer.exe in the lower download toolbar. If prompted, click Run.

    • Mozilla Firefox – Click Save File, the Download icon in the top toolbar, and then GoToMeeting Installer.exe in the drop-down menu. If prompted, click Run.

    • Internet Explorer – Click Run in the lower pop-up message

  5. The GoTo Opener app will automatically launch. It is recommended that you do not uninstall the app at a later time. If uninstalled, you'll need to go through the installation process again, losing the benefit of faster join times.
  6. The GoToMeeting Suite will launch from the system tray, which means you've successfully installed the desktop app!
    • To join someone else's meeting, enter the meeting ID or meeting page name and click Join.
    • To log in to your organizer account and manage your meetings, click Meet Now, Schedule Meeting, or My Meetings. This will prompt the Sign In window.

 

Join or start your first meeting from the desktop app

Once you have installed GoToMeeting and attempt to join or start your first meeting, you may be prompted with an additional dialog from the web browser requesting permission to open GoTo Opener.

  1. Launch the GoToMeeting desktop application.
  2. Join or start a meeting from the GoToMeeting Suite.
    • To join someone else's meeting, enter the meeting ID or meeting page name and click Join.
    • To start your own meeting as the organizer, click Meet Now to start an instant meeting or My Meetings to start a previously scheduled meeting. If prompted, sign in to your account.
  1. Depending on the web browser you're running, complete the permission prompt as follows.
    • Google Chrome – Click Open GoTo Opener. Select the "Always open these types of links in the associated app" check box to avoid being prompted by the dialog again.
    • Mozilla Firefox – Click Open link. Select the "Remember my choice for GoTo Opener links" check box to avoid being prompted by the dialog again.

Related

Join Help and FAQs

Get Ready for Your First Meeting

I can't join my session

Why isn't the download working?

What are the system requirements for using the desktop app?

Why do I get a "could not connect" error when I try to join a session?

Why can I see the presentation but not hear the audio?

How do I configure GoToMeeting to work with firewalls?

Join Help

Steps for Installing on Mac