HELP FILE

Report Audio Issues

Help us improve our audio! If you are experiencing issues with your VoIP audio connection during a session, you can use GoToMeeting to record a sample of audio and send it to the GoToMeeting development team. Doing so can help us collect more thorough data and better diagnose commonly encountered audio issues.

Note: Please note that this feature is meant to provide feedback to the GoToMeeting team. It is not intended as a forum for you to request assistance. Instead, you can use the GoToMeeting Community for troubleshooting or contact Customer Care if you need immediate assistance or wish to speak with a representative.

Topics in this article:

Report issues from the desktop app

Report issues from the Web App

Report issues from the desktop app

  1. Click the Report Audio Issues button in either place:
    • GoToMeeting on top of the Control Panel.
    • Options icon in the Audio pane.

Note: These options will not be available if the session is already being recorded.

2. Fill out the Report Audio Issues window with your audio experience and feedback, and then click Start Recording. GoToMeeting will begin recording 60 seconds of audio data from each attendee and organizer connected via microphone and speakers. Organizers should warn attendees to refrain from discussing confidential topics as the recording sample will be sent to the GoToMeeting development team.

3. Click Send Feedback and Recording to submit the recording to the GoToMeeting team.

Report issues from the Web App

1. Click Report audio issues in either place:

  • Settings icon in the toolbar.
  • Question icon in the toolbar.

Related

Available Audio Modes

Switch Audio Modes in Session

Mute and Unmute Yourself

Mute and Unmute your Attendees

Test your Mic and Speakers (VoIP)

Set Default Audio Options