HELP FILE

Locate Recording Files

The place that your recorded sessions are saved depends on which type of recording you are using.

  • Cloud recording: Have your recordings automatically saved online (recommended)
    With this option, your session recordings will be automatically saved to the Meeting History page of your online account. From there you can view, download and share them with attendees. A local recording will also be saved to your hard drive as a backup.
  • Local recording: Have your recordings saved locally on your computer
    With this option, your session recordings will be saved as a file on your local hard drive. In order to view or share them with attendees, the recording file will need to be converted to a different format (.MP4). After the session, you will need to manually convert them to a different format using the Recording Manager.

The features that are available on your account may vary depending on your subscription plan.

Topics in this article:

Locate your online recordings

Find your local recording files

Change the location of saved files on your hard drive

Locate your online recordings

If you are using cloud recording , then your recordings are automatically saved to your Meeting History page online.

1. Log in at https://global.gotomeeting.com.

2. Select the Meeting History tab.

3. All of your online recordings will be listed. See Manage and Share Session Recordings to learn more about what you can do with them.

Find your local recording files

By default, local recordings are stored in C:\Users\<user>\Documents. The original "pre-converted" .G2M files are stored in a subfolder called "originals" after a successful conversion has finished. You can also choose to change the default location.

Find your local recordings on your Windows computer as follows:

  • Select the Windows icon to open the start menu and select Documents. Find your recording in the folder.
  • Open the Windows Explorer folder in the menu bar and select Documents in the left menu.

Find your local recordings on your Mac computer as follows:

  • As soon as your recording is fully converted, your computer's Recording folder will launch. Find your recording in that folder.
  • Select the Finder folder to open your Documents and then select Recordings. Find your recording in the folder.

Note: Unconverted recordings can be found in the tempAV subfolder under Recordings.To convert those, you can double click on the recording or open your Recording Manager folder.

Change the location of saved files on your hard drive

By default, local recordings are stored in C:\Users\<user>\Documents. The original "pre-converted" .G2M files are stored in a subfolder called "originals" after a successful conversion has finished. However, you can change the location for which all future session recordings will be saved (ensure it has at least 1GB of space available).

1. Right-click the daisy icon in the system tray (Windows) or toolbar (Mac).

2. Select Preferences.

3. Select Recording in the left navigation.

4. At the bottom of the window, click Browse.

5. Select the desired location, then click OK.

Related

Record a Session

Convert Session Recordings

Recording and Playback FAQs