HELP FILE

I can't join my session

We're sorry you can't connect to your session! Let's see if we can fix that.

Install the software

Try downloading the desktop app directly by clicking the links below. Once it installs, try joining the session again.

To save you time, we've designed the desktop software to automatically install itself when you join a session. When you click Download below, you will be launched into the waiting room a test meeting.
Note that this is not a live session, so as soon as you see the confirmation screen appear you can exit.

Windows


Mac

See troubleshooting tips

Here are some additional troubleshooting resources for installing the desktop app.

Join now without a download

GoToMeeting allows you to attend meetings entirely online – no download needed! You can also use the Web App to host your meetings from your Google Chrome web browser. See About the Web App to learn more!

Note: Feature availability will vary based on your browser (Google Chrome is recommended). Apple Safari users can join as attendees only (no hosting) using the link "https://global.gotomeeting.com/join/<meetingID>?clientType=flash" instead of the steps shown below. Be sure to enter your meeting's unique 9-digit ID in place of "<meetingID>".

1. Open a Google Chrome, Mozilla Firefox, or Internet Explorer web browser. Note that you cannot host sessions on Internet Explorer.

2. Go to http://app.gotomeeting.com.

3. Enter the Meeting ID, then click the arrow key.

4. You'll be automatically launched into the Waiting Room or the live session!

5. If you are the organizer, click start the meeting at the bottom of the screen. Then log in when prompted.

Related

How to Join a Meeting

Join a Test Session