I can't join my session

We're sorry you can't connect to your session! Let's see if we can fix that.

Install the software

Try downloading the desktop app directly by clicking the links below. Once it installs, try joining the session again.

To save you time, we've designed the desktop software to automatically install itself when you join a session. When you click Download below, you will be launched into the waiting room a test meeting.
Note that this is not a live session, so as soon as you see the confirmation screen appear you can exit.



See troubleshooting tips

Here are some additional troubleshooting resources for installing the desktop app.

Join now without a download

GoToMeeting allows you to attend meetings entirely online – no download needed! You can also use the Web App to host your meetings from your Google Chrome web browser. See About the Web App to learn more!

Host or join using Google Chrome, Mozilla Firefox, or Internet Explorer:

This will allow you to join or host a session using the HTML5-based Web App.

1. Open a Google Chrome, Mozilla Firefox, or Internet Explorer web browser.

2. Go to

3. Enter the Meeting ID, then click the arrow key.

  • If you are the organizer, click start the meeting at the bottom of the screen. Then log in when prompted.

4. You'll be automatically launched into session!

Join using Apple Safari:

This will allow you to join the session using the Adobe Flash-based Web Viewer app.

1. Open a new browser window (if you are using Google Chrome or Internet Explorer, see above).

2. Go to "<meetingID>?clientType=flash".

Be sure to enter your meeting's unique 9-digit ID in place of "<meetingID>".

3. You will then join the session automatically!


How to Join a Meeting

Join a Test Session