HELP FILE

How to log in

When you create a new account, or receive notification that you have a new GoTo product account through your company, you can use your email address and password to access the applications.

Topics in this article:

Log in with a regular account

Log in with your Company ID

Log in with social media

Log in to the Admin Center

Troubleshooting

Forgot your password?

Log in with a regular account

The majority of organizers use the same email address and password to sign in as they did when they initially signed up for or were invited to an account.

1. Go to https://myaccount.logmeininc.com.

2. Enter the email address and password used for your account.

3. Click Sign in.

Note: If you receive an error, you might be configured to use single sign-on. Try clicking My company ID and entering your email address there.

Log in with your Company ID

For some organizers who are part of large companies, their IT Admin has enabled single sign-on. This means they use the same username/password to log in to GoToMeeting as they do to log in to other work systems (like their email or work-issued computer).

1. Go to https://myaccount.logmeininc.com.

2. Click My Company ID.

3. Enter your company email address, then click Continue.

4. You will be redirected to your company's sign-in page, where you can enter your company password.

Note: If you receive an error, you might not be configured to use single sign-on. Try clicking I have my own email address to return to the default Sign In page, then try again.

Log in with social media

You can choose to sign in using one of your existing social media accounts, such as Facebook, Google +, or LinkedIn. This ensures that while you are logged into the social provider on your device, you can access your GoTo product with no additional login. You can choose to login in this way at any time.

1. Go to https://myaccount.logmeininc.com.

2. At the bottom of the screen, click the Facebook, Google or LinkedIn logo.

3. Follow the on-screen instructions for linking your accounts together. You will be sent to the social sign-in provider to view the terms. If you have logged into a product as an attendee using your email, and trial or purchase a GoTo product with the same email address, you will be requested to login again with your email to proceed.

4. For future logins to your GoToMeeting account, if you are already logged into the provider, you can launch GoToMeeting with no further login. If you are not logged into your provider, you step through that provider’s login.

Log in to the Admin Center

If you are an account administrator, you can log into the Admin Center at https://admin.logmeininc.com to manage your users and account settings.

You can then use the same steps to log in as those laid out for organizers above (a regular account, a Company ID, or a social media account).

Note that if you also have an organizer account, you can access the Admin Center from the toolbar while logged in. Learn more.

Troubleshooting

If you're having trouble logging in to your account, try the following:

  • You may be trying to log in with the wrong type of Login ID. Click the My Company ID link or I have my own email address link, then try logging in again.
  • Try resetting your password.
  • You might not have an organizer account at all; see Why am I being asked to log in? for more information.
  • If you still can't log in, contact Support.

Forgot your password?

If you can't remember your password, you can reset it using your email address.

1. Go to the Forgot Your Password? page.

2. Enter your login email address and click Continue to reset your password.

3. Soon you’ll receive a Forgot Your Password email. Click the link inside to create a new password.

If you don't get the email, see Why didn't I get my "Reset Password" email?.

Related

Organizer Quick Start

Test Your Network Settings (Windows)

Join a Test Session

System Requirements for Organizers

System Requirements for Attendees