HELP FILE

Manage Trusted Devices

The security of your GoToMeeting account is our highest priority. For this reason, you can view all of the devices and locations where your user account is actively signed in and when it was last accessed. If desired, you can review each device listed and choose to set familiar devices as trusted, or revoke trust and/or report devices that you don't recognize. Please note that the current device listed is the one you are using while you are logged in and reviewing your devices.

Trust a device

When reviewing your devices, you should only trust those that are familiar and that you fully recognize.

  1. Log in at https://myaccount.logmeininc.com.
  2. Click Sign In & Security in the left navigation.
  3. Under Devices, click Review all devices.
  4. For your desired device, click the Options icon , then select I trust this device.
  5. When prompted, click Continue to acknowledge that this device will not be prompted for email verification upon sign in if a security risk is detected.
  6. Your device now displays with a Trusted status and the date it was flagged as trusted.

Revoke trust or report an unrecognized device

For a device listed that you do not recognize, or an already trusted device that needs to have trust revoked (e.g., the device was replaced), you can report the device and will be immediately prompted to reset your account password as a security measure.

  1. Log in at https://myaccount.logmeininc.com.
  2. Click Sign In & Security in the left navigation.
  3. Under Devices, click Review all devices.
  4. For your desired device, click the Options icon , then select I don't recognize this device.

    Note: You cannot report your current device as unrecognized or revoke trust for it.

  5. On the Unrecognized Device screen, the location, date and time, device info, and IP address of the last login activity is displayed. If it is unfamiliar or you want to revoke trust, click Report & Sign Out.
  6. A confirmation window appears indicating that your device was reported, and a password reset email has been sent to your account email address. Check your inbox and click on the link to create a new password.

Related

How do I verify my login?