HELP FILE

Are there missing features or known issues with the Office 365 Outlook Add-In?

The GoToMeeting team is working on resolving these missing features and known issues of the Office 365 Outlook Add-In.

Why can't I edit my settings?

You cannot edit your settings (add co-organizer, edit audio mode, add meeting password) from the add-in. As a workaround, click the Settings icon to get to your GoToMeeting account and edit your scheduled meeting.

Why aren't my meeting updates syncing between my calendar and GoToMeeting account?

It is highly recommended that you only schedule, update and/or remove meetings in Outlook and click Update meeting to push changes to GoToMeeting. This is because while all changes made with the add-in can manually be updated to reflect in your GoToMeeting web account, changes made in the web account are not synced and duplicated in Outlook.

Are there known issues with the add-in?

Yes. Review the following known issues that the GoToMeeting team is working on.

  • Mac users cannot remove meeting details from a single session of a meeting series. If removed, the meeting details will be removed from all other sessions.