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All Videos

    • Get Started
      • Overview
      • GoToAssist Service Desk Full Overview  (36:47)

        An overview of using GoToAssist's Service Desk.

        GoToAssist Service Desk - Quick Overview  (04:04)

        Dive right into a brief overview of GoToAssist Service Desk.

      • Set Up Your Account
      • Organize Your Account
      • GoToAssist Service Desk Getting Started  (04:56)

        Getting started with GoToAssist's Service Desk.

      • Set Up Your Customer Portal
      • Explore Record Management
    • Explore Features
      • Service Management
      • GoToAssist Service Desk Setting up a Service  (05:26)

        Learn to set up a service with GoToAssist's Service Desk.

      • Incident Management
      • GoToAssist Service Desk Incidents  (02:25)

        Learn about GoToAssist's Incidents feature.

      • Problem Management
      • GoToAssist Service Desk Problem Management  (02:09)

        Learn about the GoToAssist Problem Management feature.

      • Change Management
      • GoToAssist Service Desk Change Management  (02:46)

        Using GoToAssist's Change Management feature.

      • Release Management
      • GoToAssist Service Desk Release Management  (02:56)

        Using the Release Management feature with GoToAssist.

      • Knowledge Management
      • GoToAssist Service Desk Knowledge Base  (02:16)

        Use the GoToAssist's Service Desk Knowledge Base.

      • Configuration Management
      • Reports & Queues
      • FAQs & Troubleshooting
    • View Account & Billing
      • My Account
      • Admin Center
      • LogMeIn Administration Center - Add Users  (02:43)

        Invite software users and create settings templates

      • Billing Center
      • Billing Center - Managing Subscription and Billing  (02:56)

        Billing Center - Managing Subscription and Billing

      • Subscription Plan
      • Enterprise Sign-In
      • Active Directory Connector