QUESTION AND ANSWER

Why is my newly created User in the Inactive list?

Issue

Objective

Environment

GoToAssist Service Desk

Procedure

Answer

A new User must be assigned a license and also be associated with at least one Service. If the User is showing in the Inactive list, more than likely the do not have a Service associated with them yet, or there is not a license assigned to them.

Cause

Resolution

Additional Information