QUESTION AND ANSWER

Unable to access GoToAssist Service Desk, getting error "All shared Service Desk seats are in use"

Issue

Objective

Environment

GoToAssist Service Desk

Procedure

Answer

This can happen if the user is assigned to use a shared seat, but all shared seats on the account are currently in use. Please direct the user to contact the GoToAssist Service Desk administrator directly for additional assistance.

Cause

Resolution

Additional Information