QUESTION AND ANSWER

How can I export my entire account?

Issue

Objective

Environment

GoToAssist Service Desk

Procedure

Answer

  1. Log into the Service Desk account
  2. Export the entire account using the following link: h ttps://desk.gotoassist.com/admin/account/export

The Export will include the following:
  • Incidents
  • Problems
  • Changes
  • Releases
  • Messages
  • Services
  • Users
  • Customers
  • Companies
  • Groups

Data Formats include:
  • XML
  • CSV

Cause

Resolution

Additional Information