How to unlock a Customer account
A Service Desk Customer has been locked out of the Customer Portal for entering the incorrect email address or password too many times.
GoToAssist Service Desk
- An Administrator must log into https://desk.gotoassist.com
- Click on Configure
- Click on Customers
- Locate the locked Customer and click on them
- Click on Unlock this Customer
The Customer can now reset their password if needed and log back in successfully.