View and Manage Configuration Items
Open a Configuration Item to see the following:
This section includes the basic details about the Configuration Item, all of which can be edited. You can also add additional text fields to include as many details about the Configuration Item as needed.
This sections display the relationships that this Configuration Item has with others on the account, including the dependencies they have on each other. See About Configuration Management for more information about viewing and managing relationships.
Like all Service Desk records, Configuration Items include related Incidents, Problems, Changes, Releases and Knowledge articles in the right navigation. You can also add and removed these links from this page, as well as view all activity on the Configuration Item under. This helps give context around what's happening and/or changing for a particular Configuration Item.