HELP FILE
Using the Admin Center
Account admins for GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, RescueAssist, GoToAssist Service Desk, and/or GoToAssist Seeit can use the Admin Center to set up product defaults, manage users and user settings and product entitlements. They can set up user groups, product setting templates, and invite templates to streamline the admin tasks. They can also run several reports in the Admin Center.
For organization admins, additional options will appear in the Admin Center menu. See:
Log in to the Admin Center
- Go to https://admin.logmeininc.com to log in.
You must have administrative rights.
If you have admin rights on your GoTo account, but cannot access the Admin Center, there may be a delay in provisioning your permissions. Contact your account administrator or Customer Care to check the status. Some areas and aspects of the Admin Center may be hidden depending on your role and permissions.
Admin Center tasks
The set up steps do not take long and can considerably streamline the Add User task.
Setup steps
- Set product defaults – manage settings that apply to all users on your account
- Create user groups – set up your groups before you add users to streamline the effort
- Set up user settings templates – templates can be applied to new users
- Set up email invite templates – customize your welcome messages
Add and manage users
- Add users (individual or bulk)
- Re-invite users
- Manage users – change settings, roles, etc., for all, by group, for a selection, or any one user.
Reporting and activities
You can also see:
Managing user tasks in the Admin Center
Because the Admin Center is used by both large and small organizations, user tasks are available as a set of activities applied to any selection of users - an effective model for smaller organizations - or applied to defined groups - a good model for larger organizations.
Any changes made to products, settings, etc. - whether to one user, a selection of users, or a group - overwrite the impacted current settings. For a single user you can view the current settings before changing them. With a group, you can also view the current settings for the group members as long as you have not altered settings separately for any members of the group. For sets of users based on filters or user selection, you can no longer view the current settings because not all users in the set have the same settings.
For larger organizations
A rule of thumb would be: place your users in groups, assign those groups settings templates during the add user step, and when you make any updates, filter for and select groups.
